RightNow 8.3.0.122

RightNow by RightNow Technologies is a software suite designed to help companies manage their customer relationships effectively. The software is cloud-based and includes various modules for customer experience, knowledge management, web self-service, case management, email management, and social media integration.

The customer experience module enables companies to create personalized experiences for their customers across multiple channels. This module includes tools for web chat, co-browsing, and feedback surveys to gather customer insights. The knowledge management module helps companies capture, organize and deliver critical information to both customers and employees.

The web self-service module provides an intuitive interface for customers to find answers to their questions easily. The case management module enables companies to track and resolve customer issues with ease. The email management module enables companies to manage incoming emails from customers efficiently.

The social media integration is a unique feature of RightNow that allows companies to monitor what their customers are saying on social media channels such as Facebook and Twitter. This feature helps companies keep in touch with their customers in real-time, providing timely responses to inquiries or complaints.

RightNow by RightNow Technologies is a comprehensive solution for companies looking to improve their customer relationship management processes. It offers various features designed to help businesses of any size address customer concerns promptly and efficiently.